Policies / Wedding and Spa Day Deposits / Payments / Gift Certificates / Product.
Appointments
* Advance appointments help ensure availability.
* We understand that sometimes being late is unavoidable and we’ll try our very best to accommodate every client. However, depending upon circumstances, we may need to shorten or reschedule your service.
We request:
* 24 hour cancellation notice for spa services.
* 48 hour cancellation notice for bridal services.
* 4 hour cancellation notice for all other services.
* Late cancellations may be subject to a service fee.
I missed my appointment
Clients with two No-Show appointments within a one year period will be asked to pay with a credit card
when scheduling future appointments.
Children in the salon
* Children need to be supervised at all times while in the salon.
* If you are scheduled to be in the salon for a long period of time, we suggest young children not accompany you.
* Children are not permitted in the spa area.
* A $200 or 50% deposit (whichever is less), is required at the time of scheduling bridal services and multiple
spa services.
* Individual no-shows will be deducted from the deposit.
* Cancellations must be made 48 hours in advance.
Payments
* We accept cash, checks, and all major credit cards.
* We do not accept out of state checks.
* We do not process gratuities on credit or debit cards.
Gratuities
* For those who wish to show appreciation for a job well done, gratuity envelopes are available at the front
desk when you check out. The industry average is 15% to 20% of the service fee.
* Gratuities are not included in gift packages unless specified in writing on the front of the gift certificate.
* Gift Certificates are available for all services.
* Gift Certificates are not redeemable for cash, but may be used toward other services and products.
Can I return products?
* Skin care products that have not been opened may be returned for a full credit within 14 days of purchase.
* Hair products may be returned for full credit within 14 days of purchase. * All returns will be credited by which means they were purchased.